Right of withdrawal
Draft, and only a summary. The full text exists in German and that version is the binding one. A translation is pending. Read the German version
Consumers in the EU normally have fourteen days to withdraw from a distance contract. Digital content is the exception: the right lapses once delivery begins, but only if two things happen first.
- You expressly agree that we start delivering before the withdrawal period ends.
- You confirm that you know this makes the right of withdrawal lapse.
Both have to be captured at checkout, as a deliberate tick rather than a pre-checked box, and both have to be repeated in the order confirmation. Without them the right survives the download, and a refund can be demanded for a file the buyer already has.